Skip to content
ENKA HOME Help
EN
After-sales service
In 3 steps

How do I add photos to my ticket?

Photos and documents are added in the Photos / Documents field while you create the ticket.

  1. Find the Photos / Documents field

    On the page for creating a support ticket, it is right below Issue Description.

    Find the Photos / Documents field

  2. Add your files

    Drag the photos onto the field or click Browse to pick them from your computer or phone. Wait until each file has finished uploading; the photos then show as small previews.

    Add your files

  3. Create the ticket

    Click Create. Your photos appear on the ticket page in the Photos / Documents section; click one to enlarge it.

    Create the ticket

Take clear, well-lit photos that show the damage: add one of the whole product and a close-up of the problem area. Photos can’t be added after the ticket has been sent; if you need to send more, please contact ENKA HOME.